Sales and Business Development Officer
Trinidad and Tobago
Full Time
Experienced
Job Description
POSITION: Sales & Business Development Officer
REPORTING LINE: General Manager
MINIMUM QUALIFICATIONS:
Technical Competencies
Other Requirements:
POSITION: Sales & Business Development Officer
OBJECTIVE: To drive sustainable revenue growth by acquiring new customers, expanding existing client relationships, increasing market penetration, and positioning the Company as the preferred provider of diagnostic and healthcare solutions. The Sales & Business Development Officer will serve as a trusted advisor to clients, consistently delivering exceptional customer experiences while identifying opportunities to expand the company's market presence and profitability.
REPORTING LINE: General Manager
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in Marketing, Business Administration, Healthcare Management, or a related field.
- Professional certification or diploma in Sales, Marketing, Customer Service, or Business Development is an asset.
- Minimum of 5 years' proven experience in sales, business development, account management, or customer relationship management.
- Experience within healthcare, medical laboratory, pharmaceutical, or related healthcare industries is highly desirable.
- Demonstrated track record of achieving and exceeding sales targets.
Business Development
- Identify, develop, and secure new business opportunities to achieve revenue growth targets.
- Build and maintain a robust pipeline of prospective clients.
- Conduct market research to identify emerging opportunities, competitive threats, and customer needs.
- Develop strategic plans to penetrate new market segments and geographic territories.
- Represent the organization at networking events, conferences, trade shows, and industry meetings.
Sales & Revenue Growth
- Consistently achieve or exceed monthly, quarterly, and annual sales targets.
- Promote and sell the organization's products and services to healthcare providers, corporate clients, insurance companies, and other stakeholders.
- Prepare and deliver compelling presentations, proposals, and business cases to prospective customers.
- Negotiate pricing, contracts, and service agreements within approved guidelines.
- Maximize revenue opportunities within existing accounts through upselling and cross-selling initiatives.
Client Relationship Management
- Develop and maintain strong, long-term relationships with key customers and stakeholders.
- Serve as the primary point of contact for assigned accounts.
- Ensure high levels of customer satisfaction and proactively address client concerns.
- Conduct regular customer visits to strengthen relationships and identify additional opportunities.
Strategic & Operational Support
- Collaborate with Marketing, Operations, Customer Service, and Clinical teams to ensure seamless service delivery.
- Monitor market trends, competitor activities, and industry developments.
- Maintain accurate customer records and sales activities within the organization's CRM system.
- Prepare regular sales performance reports, forecasts, and market intelligence reports.
- Contribute to the development and execution of the company's sales and marketing strategy.
Technical Competencies
- Strong sales, negotiation, and business development skills.
- Excellent presentation and public speaking abilities.
- Proficiency in Microsoft Office Suite applications
- Strong analytical and market research skills.
- Financial acumen and understanding of business performance metrics.
- Results-oriented with a strong drive to achieve targets.
- Highly self-motivated and disciplined.
- Exceptional communication and interpersonal skills.
- Strategic thinker with strong commercial awareness.
- Adaptable and resilient in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- High level of professionalism and integrity.
Other Requirements:
- Valid driver's license.
- Access to a reliable vehicle in good working condition.
- Willingness to travel extensively within Trinidad & Tobago and the wider Caribbean region as required.
- Ability to work flexible hours when necessary to support business objectives
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