HIRING EMPLOYER:                A1 Pest Control Agency Limited
JOB LOCATION:                         Grenada – Island-wide
EMPLOYMENT TYPE:               Full-Time | Permanent
POSITION TITLE:                       Lead Pest Control Technician / Supervisor-in-Training
DEPARTMENT:                           Operations
REPORTS TO:                              Chief Executive Officer
SUPERVISES:                               Trainee Pest Control Technicians, Pest Control
                                                         Technicians and other assigned field personnel, following appropriate training and                                                                     authorisation.
PROBATIONARY
PERIOD:                                         Three (3) Months
EXPERIENCE LEVEL:                 Supervisory Development Pathway

POSITION PURPOSE
The purpose of the Lead Pest Control Technician / Supervisor-in-Training position is to develop a suitably capable and dependable employee to assume responsibility for the coordination and supervision of A1 Pest Control Agency Limited’s field operations.

The successful candidate will participate in structured onboarding, technical instruction, supervised field training, leadership coaching and competency assessments designed to prepare the employee to perform the full responsibilities of the Lead Pest Control Technician/Supervisor position.

The position supports A1’s commitment to safe and effective pest management, operational excellence, exceptional customer service, employee development, environmental responsibility and continuous improvement.

POSITION SUMMARY
The Lead Pest Control Technician / Supervisor-in-Training will work closely with the Chief Executive Officer and other designated personnel to learn A1’s approved pest-management methods, safety requirements, customer-service standards, operational procedures and supervisory practices.

During the developmental period, the employee will assist with field inspections, service delivery, daily work coordination, technician support, customer communication, quality monitoring, equipment control, inventory management and operational reporting.

As the employee demonstrates the required technical, operational, safety and leadership competencies, progressively greater responsibility may be assigned. Independent supervisory authority will be granted only after the employee has successfully completed the required training and competency assessments and has received formal authorisation from the Company.
The successful candidate must therefore demonstrate strong leadership potential, sound judgement, accountability, professionalism, safety awareness, willingness to learn and the ability to guide others respectfully and effectively.

DEVELOPMENTAL NATURE OF THE APPOINTMENT
This is a structured Supervisor-in-Training appointment. It is not an immediate appointment to unrestricted supervisory or technical authority.

The employee will be expected to:

• Complete A1’s structured onboarding and technical training programme.
• Learn and consistently apply A1’s approved procedures, standards and serice methods.
• Participate in supervised field assignments and practical demonstrations.
• Complete technical, safety, customer-service and leadership assessments.
• Accept coaching and demonstrate improvement based on feedback.
• Develop the ability to coordinate people, schedules, equipment and customer assignments.
• Demonstrate readiness before being authorised to perform duties independently.
• Progress towards the full Lead Pest Control Technician/Supervisor position based on demonstrated competence, conduct, performance and organisational requirements.

• Participate actively in the Company’s onboarding, technical training, supervisory development and continuous-learning programmes.
• Learn A1’s service procedures, pest-management methods, customer-service standards and operational requirements.
• Develop working knowledge of pest identification, pest behaviour, inspection techniques and treatment options.
• Learn the safe selection, preparation, application, storage and disposal of approved pest-management products.
• Complete all required observations, demonstrations, practical exercises and competency assessments.
• Apply coaching and corrective feedback to improve technical and leadership performance.
• Maintain required training records and demonstrate continued professional development.
• Support the training and development of other employees when authorised to do so.

2. Field Operations and Work Coordination

• Assist with organising daily field activities, technician assignments, routes, service schedules and operational priorities.
• Review assigned work orders and help ensure that technicians understand customer requirements and service expectations.
• Monitor the progress of scheduled assignments and report delays, difficulties or operational concerns promptly.
• Help coordinate emergency service requests and changes to scheduled work under the direction of the Chief Executive Officer.
• Confirm that technicians have the appropriate equipment, products, documentation and Personal Protective Equipment before leaving for assignments.
• Assist with maintaining effective communication between management, administrative personnel and the field team.
• Help ensure that assigned work is completed within established timeframes and in accordance with Company standards.
• Recommend practical adjustments to routes, assignments and field activities to improve operational efficiency.

3. Technical Pest-Management Services

• Conduct or assist with inspections of residential, commercial, industrial, hospitality, institutional, government and outdoor locations.
• Identify pest activity, contributing conditions, potential entry points and treatment requirements.
• Perform approved pest-management services under the appropriate level of supervision.
• Apply only Company-approved products, equipment, methods and treatment procedures.
• Recommend preventive and corrective measures to help customers reduce future pest activity.
• Monitor treatment outcomes and identify the need for follow-up services.
• Escalate complex, unusual, high-risk or unfamiliar pest-management situations to the Chief Executive Officer or another authorised person.
• Maintain professional technical standards and avoid making recommendations outside the employee’s training or authority.

4. Team Leadership and Employee Support

• Demonstrate positive leadership, professionalism, reliability and respect in all interactions with team members.
• Assist with providing daily direction and practical support to technicians and trainees.
• Help employees understand their assignments, service requirements and expected standards.
• Observe field performance and provide constructive guidance within the limits of assigned authority.
• Encourage teamwork, accountability, safe work practices and professional conduct.
• Support the onboarding and field integration of newly hired employees.
• Assist with toolbox talks, operational briefings, demonstrations and practical training sessions.
• Identify employee training needs and communicate them to the Chief Executive Officer.
• Report serious performance, conduct, attendance or safety concerns through the appropriate management channel.
• Promote a respectful, productive and team-oriented working environment.

5. Quality Assurance

• Assist with monitoring the quality and completeness of pest-management services.
• Conduct or participate in field observations, job inspections and follow-up assessments.
• Verify that treatments are performed in accordance with Company procedures and customer requirements.
• Review service documentation for accuracy, completeness and timely submission.
• Identify service deficiencies, recurring problems or opportunities for improvement.
• Recommend corrective action, retraining or follow-up service where appropriate.
• Help ensure that customer locations are left clean, safe and professionally presented after service.
• Support the consistent application of A1’s quality standards across the field team.

6. Customer Service and Relationship Management

• Provide courteous, respectful and professional service to all customers.
• Explain inspection findings, approved treatment procedures, preparation requirements and aftercare recommendations clearly.
• Respond to customer questions accurately and within the limits of assigned knowledge and authority.
• Assist with resolving routine customer concerns promptly and professionally.
• Escalate complaints, unusual situations, service failures or contractual concerns to the appropriate authority.
• Help maintain positive customer relationships through dependable communication and quality service.
• Protect customer property, privacy and confidential information.
• Always Represent A1 Pest Control Agency Limited professionally.

7. Health, Safety and Environmental Compliance

• Comply fully with the Company’s health, safety, environmental and chemical-handling. requirements.
• Wear, inspect, maintain and correctly use all required Personal Protective Equipment.
• Confirm that assigned employees use the required PPE and follow approved safety procedures.
• Assist with job-hazard assessments and identification of risks at customer locations.
• Handle, transport, prepare, apply, store and dispose of products safely and responsibly.
• Ensure application equipment is inspected and used only for its intended purpose.
• Report hazards, incidents, accidents, exposure events, spills and near misses immediately.
• Assist with emergency-response actions within the limits of training and authorisation.
• Stop and report any activity that presents an immediate and serious safety risk.
• Promote environmentally responsible pest-management practices and responsible product use.
• Participate in safety meetings, toolbox talks, drills and required training.

8. Equipment, Vehicle and Inventory Control

• Operate Company vehicles responsibly, safely and in compliance with applicable requirements.
• Conduct or assist with required vehicle and equipment inspections.
• Help ensure that Company vehicles, equipment and work areas are maintained in a clean and serviceable condition.
• Confirm that products, tools and equipment are transported and secured appropriately.
• Report vehicle defects, equipment failures, losses, damage or maintenance concerns promptly.
• Assist with monitoring product levels, chemical usage, equipment allocation and stock movements.
• Help maintain accurate inventory and asset records.
• Promote the responsible use of Company vehicles, fuel, products, equipment and other resources.
• Report suspected wastage, misuse, unauthorised removal or loss of Company property.

9. Documentation and Digital Reporting

• Work orders and service reports.
• Inspection findings and treatment recommendations.
• Chemical and product-usage records.
• Customer notes and follow-up requirements.
• Vehicle and equipment inspection records.
• Inventory issue and return records.
• Photographs, where required.
• Incident, accident and near-miss reports.
• Quality-control and field-observation records.
• Technician performance or coaching observations, when authorised.
• Daily, weekly or monthly operational reports.
• Other documents or digital records assigned by the Company.

10. Management Reporting and Continuous Improvement

• Provide the Chief Executive Officer with accurate updates on field operations, customer concerns, service quality and team performance.
• Identify operational risks, resource requirements, training needs and recurring service issues.
• Assist with evaluating routes, schedules, workflows and resource allocation.
• Recommend practical improvements to service delivery, safety, customer communication and productivity.
• Participate in operational meetings, performance reviews and improvement initiatives.
• Support the implementation of Company policies, manuals, Standard Operating Procedures, forms and digital systems.
• Help monitor agreed operational and service-performance indicators.
• Promote a culture of learning, accountability, innovation and continuous improvement.

• A minimum of five CSEC/CXC General Proficiency subjects at Grades I–III, including English Language and Mathematics, or an equivalent or higher qualification.
• A valid Grenada Driver’s Licence with a satisfactory driving record.
• Legal authorisation to work in Grenada.
• Good written and verbal communication skills.
• Basic computer literacy and the ability to use mobile devices and digital systems for operational reporting.
• The ability to organise work, follow procedures and maintain accurate records.
• Demonstrated leadership potential or the ability to guide and support other employees.
• The capacity to remain calm, responsible and professional when addressing operational or customer concerns.
• The physical capability to perform the essential field duties of the position, with reasonable accommodation where applicable.
• A strong commitment to safety, customer service, teamwork, professional conduct and continuous learning.
• Willingness to complete A1’s structured training, assessment and supervisory-development programme.

• Previous experience coordinating employees, field activities, customer assignments or service operations.
  • Previous experience in pest control, environmental services, agriculture, sanitation, facilities maintenance, landscaping, construction, logistics or another field-based service environment.
  • Prior experience as a team leader, senior employee, foreperson, shift leader or supervisor.
  • Certificate or formal training in Pest Control, Integrated Pest Management, Environmental Health, Agriculture, Occupational Health and Safety or a related discipline.
  • Experience providing coaching, practical training or workplace guidance.
  • Experience handling customer complaints or resolving service-related concerns.
  • First Aid and CPR certification.
  • Working knowledge of occupational health and safety principles.
  • Familiarity with digital scheduling, field-service, inventory or reporting systems.

Candidates who demonstrate the required maturity, leadership potential, technical aptitude, professionalism and willingness to learn are encouraged to apply. Structured technical and supervisory training will be provided.

KNOWLEDGE TO BE DEVELOPED
The employee will be required to develop practical working knowledge of:
• Common pests and pest behaviour.
• Inspection and pest-identification techniques.
• Integrated Pest Management principles.
• Approved treatment methods and service procedures.
• Safe product and chemical handling.
• Personal Protective Equipment requirements.
• Job-hazard assessment and incident reporting.
• Customer-service and complaint-handling procedures.
• Quality-control and field-monitoring practices.
• Vehicle, equipment and inventory controls.
• Work scheduling and field-team coordination.
• Coaching and employee-support techniques.
• Service documentation and operational reporting.
• Relevant Company policies, manuals and Standard Operating Procedures.

REQUIRED SKILLS
• Leadership and team coordination.
• Verbal and written communication.
• Customer service.
• Organisation and time management.
• Observation and attention to detail.
• Problem-solving and sound judgement.
• Conflict management and respectful communication.
• Record-keeping and report preparation.
• Basic computer and mobile-technology use.
• Coaching and knowledge-sharing.
• Resource and inventory awareness.
• Ability to follow and apply technical instructions.

PERSONAL ATTRIBUTES
The successful candidate should demonstrate:
• Integrity.
• Professionalism.
• Dependability.
• Accountability.
• Maturity.
• Initiative.
• Humility and openness to coaching.
• Positive attitude.
• Respect for authority and established procedures.
• Commitment to safety.
• Customer focus.
• Fairness and respect for others.
• Ability to maintain confidentiality.
• Willingness to learn and continuously improve.
• Readiness to accept increasing responsibility based on demonstrated competence.

PHYSICAL REQUIREMENTS
The position involves field-based work. The successful candidate must be capable of performing the essential duties, with reasonable accommodation where applicable, including:
• Standing and walking for extended periods.
• Lifting, carrying, loading and unloading equipment and materials.
• Working outdoors in varying weather conditions.
• Entering residential, commercial, industrial and other customer locations.
• Climbing ladders where required and authorised.
• Working in confined or restricted areas where necessary and where appropriate safety controls are in place.
• Wearing required PPE for extended periods.
• Operating application equipment and handling approved pest-management products.
• Driving to customer locations throughout Grenada.

WORKING CONDITIONS
The position requires work in residential, commercial, industrial, hospitality, institutional, government and outdoor environments.
The employee may regularly be required to:
• Travel throughout Grenada to customer and work locations.
• Drive Company vehicles.
• Work in varying weather and environmental conditions.
• Handle approved pest-management products and application equipment.
• Wear required PPE.
• Work on some Saturdays based on operational requirements.
• Perform night work based on operational requirements.
• Respond to emergency service requests or callouts where necessary.
• Adjust working hours to accommodate operational and customer requirements.

AUTHORITY DURING THE TRAINING PERIOD
During the training and development period, the employee may be authorised to:
• Assist with organising routine field assignments and daily operational activities.
• Provide employees with approved instructions communicated by management.
• Conduct supervised inspections and pest-management services.
• Review service records and identify missing or incomplete information.
• Identify and report safety, quality, customer-service and operational concerns.
• Recommend follow-up services, training needs and operational improvements.
• Provide practical assistance and coaching within demonstrated areas of competence.
• Escalate complaints, unusual pest activity, technical concerns and employee issues to the appropriate authority.

LIMITATIONS OF AUTHORITY
Until formally trained, assessed and authorised, the employee must not independently:
• Select or approve unfamiliar treatments, products or technical methods.
• Provide technical instructions outside demonstrated competence.
• Approve work that requires higher technical or management authority.
• Make disciplinary, dismissal or other formal employment decisions.
• Commit the Company to pricing, contractual or financial arrangements.
• Make promises or representations outside approved Company policies.
• Authorise significant purchases or dispose of Company property.
• Represent that full supervisory authority has been granted before receiving formal confirmation.

Where uncertainty exists, the employee must stop, seek guidance and obtain the required authorisation before proceeding.

PROGRESSION TO THE FULL SUPERVISORY POSITION
Progression to the fully functioning Lead Pest Control Technician/Supervisor position will not be automatic or based solely on length of service.
Progression will be determined by the Company after considering:
• Successful completion of required training.
• Demonstrated technical competence.
• Consistent compliance with safety requirements.
• Leadership behaviour and ability to guide others.
• Customer-service performance.
• Quality and accuracy of work.
• Reliability, attendance and professional conduct.
• Record-keeping and reporting ability.
• Ability to coordinate field operations effectively.
• Sound judgement and appropriate escalation of concerns.
• Satisfactory performance assessments.
• The operational needs of the Company.

Formal confirmation of progression and any expanded authority will be communicated in writing by A1 Pest Control Agency Limited.

FITNESS FOR DUTY AND SUBSTANCE SCREENING
Due to the safety-sensitive nature of this position, candidates must be willing to comply fully with A1 Pest Control Agency Limited’s Drug- and Alcohol-Free Workplace and Fitness-for-Duty requirements.

Any conditional offer of employment may be subject to the candidate providing informed written consent to and obtaining a satisfactory result from a pre-employment drug and alcohol screening conducted in accordance with the Company’s approved procedures and applicable requirements.

Employees must report for work fit and capable of performing their duties safely. Employees must not use, possess, distribute, or be under the influence of marijuana, illegal drugs, alcohol, or any other impairing substance while on duty, on Company premises, operating Company vehicles or equipment, attending customer locations, responding to an on-call assignment, or otherwise representing the Company.

OUR COMMITMENT
At A1 Pest Control Agency Limited, we believe our people are our greatest asset. We are committed to developing employees who share our dedication to safety, customer service, integrity, teamwork, operational excellence and continuous improvement.

The successful candidate will receive structured onboarding, supervised field training, technical instruction, leadership coaching and practical development opportunities designed to support progression towards the fully functioning Lead Pest Control Technician/Supervisor position.

APPLICATION GUIDANCE
Applicants should submit complete and accurate information concerning their education, employment history, driver’s licence, relevant experience and suitability for the position.

Only candidates who meet the essential requirements and demonstrate the potential to succeed in A1’s technical and supervisory development programme will be considered for advancement through the recruitment process.

RECRUITMENT SUPPORT
This vacancy is being advertised through the Hyacinth Guy Human Resource Company Job Board, with recruitment and organisational support provided by LATIC Efficiency Office Solutions, on behalf of A1 Pest Control Agency Limited.

A1 Pest Control Agency Limited is the hiring employer and will make all final recruitment, selection and employment decisions.